AudioCodes SmartTAP 360°

AudioCodes SmartTAP 360° for Microsoft Teams is an intelligent, fully secured enterprise recording solution for all voice, video and IMs interactions.

With SmartTAP 360°, enterprises can seamlessly capture and index any customer or organizational interaction across external and internal communication channels, allowing companies to record their internal and external interactions for later-stage AI analysis, or for meeting regulatory compliance demands.

Advanced Key Compliance Features:
  • Manual pause/resume for real-time PCI compliance recording
  • Integrated announcement server with opt-out capability for MiFID II compliance
  • Dedicated deletion and retention policies with local (national) storage capabilities for GDPR Compliance
  • Audit trail enables digital signatures and authentication of all recordings for E-Discovery Compliance
Deployable in no-time:
  • Fully compatible and seamlessly integrated to any Microsoft Teams environment
  • Supports multiple call types including internal, external and mobile calls, with as well as remote interactions with federated users
  • Connect to conference servers, Edge, front-end servers and more using the SmartTAP 360° plugins
  • Interactions recordings can be stored locally on-premise or using any cloud service

Features & Benefits:

360° Recording

360° capturing of company interactions including voice, video and IMs                                                                          

Capture All Interactions

Supports internal, external and mobile interactions from both remote and federated users

Teams Certified

Compatible with Microsoft Teams (under certification)                                                                          

Compliance-Grade

Compliance-grade recording and regulation-specialized features                                                                          

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