AudioCodes Auto Attendant IVR

AudioCodes Auto Attendant is a powerful and flexible IVR-based tool for managing inbound calls and delivering them efficiently to the correct destination based on the caller’s selection. Auto Attendant supports advanced call queuing for Automatic Call Distribution (ACD) based on different routing modes and agent availability.

AudioCodes Auto Attendant can be deployed together with AudioCodes’ Survivable Branch Appliances (SBA) in branch offices to complement the Skype for Business Response Group Service (RGS) when the connection with the central servers is lost. Alternatively it can also be deployed on standard server hardware.

Features & Benefits:

Multi-Level

Multi-level IVR menus                                                                          

Multi-Language

Multi-language support                                                                          

More Productive

Reduce operator calls and increase customer satisfaction                                                                          

Resources: