Genesys

Genesys PureCloud™ offers your customer a rich user experience unrivalled by most contact centers. Fully on the cloud Genesys PureCloud™ enables you to deliver exemplary customer satisfaction with every interaction

Features & Benefits:

Customer Self-Service

Speech-enabled IVR. Voicebots. Chatbots.                                                                          

Digital Channels

Chat. Email. SMS and messaging apps. Co-browse and screen share                                                                          

Inbound

Inbound Voice Routing (ACD). Voicemail. Callback.                                                                          

Outbound

Outbound Campaigns. Inbound/Outbound blending. Proavtive notifications.

Unified Communications

Anywhere access. Agent Collaboration.                                                                          

Reporting & Analytics

Performance Dashboards. Historical Reporting. Real-time and historical views.