Features & Benefits:
Speech-enabled IVR. Voicebots. Chatbots.
Chat. Email. SMS and messaging apps. Co-browse and screen share
Inbound Voice Routing (ACD). Voicemail. Callback.
Outbound Campaigns. Inbound/Outbound blending. Proavtive notifications.
Anywhere access. Agent Collaboration.
Reporting & Analytics
Performance Dashboards. Historical Reporting. Real-time and historical views.